We know that ordering an Iron Embers fire pit is a big decision, and we want you to feel confident that you've made the right choice when placing your order. The way we purchase products online greatly influences our experience, and we're all about creating an excellent fireside experience from day one. Find the best way to shop for your fire pit with Iron Embers by reading this article.
Let's explore how to shop for a fire pit online and place an order with Iron Embers.
- Online Store: Ecommerce checkout
- Build & Price: Order inquiry form
- Talk to a Fireside Expert: Phone and email support
- Custom Project: Request a quote for your custom design idea
Please note that any direct orders are subject to our production lead times.
Online Store
Build a cart and checkout directly on the website.
You can complete your entire transaction online, from product selection to payment collection. The online store experience is perfect for shoppers who know what products they would like to purchase and are ready to place their order.
Note: Online store orders will be processed as build-to-order purchases and added to our production schedule. For fire pits in stock for immediate pickup, find a local dealer.
Building an Online Order
- Visit the Iron Embers website at ironembers.com.
- Explore the homepage and product overview pages to find a style of fire pit.
- Select your fire pit size on the overview page and click Shop Now.
- Click Add to Cart on the specific product page to add the fire pit to your order.
- Scroll down or visit the accessories page to shop for fire pit add-ons.
- Click Add to Cart to include optional fire pit accessories in your order.
Checkout Online
- Open your side cart using the cart icon in the main menu.
- Click Checkout to proceed to the checkout page and review your cart.
- Enter the required billing and shipping information.
- Add an optional message in the order notes field.
- Make a selection for local pickup or product shipping.
- Enter your payment information.
- Click Place Order to process your payment.
You will receive an order confirmation email upon successful completion of the checkout process. Our team will contact you once your order is complete to arrange a pickup date or confirm that your order has shipped. Customers with questions regarding their order before it ships are encouraged to reach out to our office at (888) 575-4766.
Build & Price Order Form
Online order builder with one-to-one customer service follow-up.
Our custom order form application allows you to plan your purchase before submitting an order inquiry. Once submitted, one of our fireside experts will reach out by phone or email within two to three business days to finalize your order details. At that point, they can answer any outstanding questions you may have about Iron Embers products and services. Then, once you're ready to confirm your order, they will provide you with an invoice for payment.
Submitting an Order Form
- Visit our Build & Price order form at ironembers.com/order.
- Select an Iron Embers fire pit style for your order.
- Select a specific size of the style selected in step 2.
- Add accessories to build your order with a live subtotal.
- Review your order total and enter your email to continue.
- At this point, you will be prompted to submit an order inquiry or proceed to checkout.
By proceeding to checkout in step 6, the items selected in the order form will be added to your cart as you move into our online store to complete the transaction.
Confirming Your Order
- Iron Embers will review your request within two to three business days.
- A member of our team will contact you to confirm your order details.
- Iron Embers will email you an invoice for payment.
- Once payment is received, your order will be added to the production schedule.
Our team will discuss shipping or local pickup options with you before processing the order and contact you again once your order is complete.
Talk to a Fireside Expert
Contact our team directly at Iron Embers HQ.
Our team of professional and courteous fireside experts is available to assist you with any inquiries you may have regarding Iron Embers products and services. We pride ourselves on providing outstanding customer support and ensuring you enjoy your fireside experience with Iron Embers for many years to come.
Our office hours are Monday to Friday from 8:00 AM to 4:00 PM and we are closed on most major holidays. Get in touch with the team by phone or email: (888) 575-4766 | info@ironembers.com
Custom Design Projects
Have our designers bring your vision for a fire pit design to life.
By starting a custom project, you can work with our team to develop a unique fire feature to fit your vision for your outdoor space. The most common way to personalize your fireside experience is by having text or a simplified graphic laser-cut into the side panel of nearly any of our open bowl fire pits. Alternatively, you can work with our designers to create a one-of-a-kind custom fire pit or select a modification from our ever-growing design library.